General Privacy Statement

This section clarifies important terms used in our privacy policy to help you understand your data rights and our responsibilities.

We gather data to improve our services and ensure functionality while respecting user consent and legal requirements.

Data you directly provide through registrations, inquiries, or account management includes:

• Identification information such as name and contact details
• Business information relevant to AI solution customization
• Login credentials for secure access
• Correspondence and communications with support teams
• User preferences and settings within AixLabty systems
• Payment and invoicing details for subscription plans

Certain information is automatically collected during your interaction with AixLabty platforms:

• IP address and browser type to ensure proper service delivery
• Usage data including pages visited and features used
• Device information such as operating system and screen resolution
• Cookies and similar tracking technologies
• Error logs and diagnostic data for system improvements
• Location data only when explicitly enabled or required

We may receive personal information from trustworthy third-party sources to enhance service quality:

• Verified identity providers for authentication processes
• Payment processors for billing and fraud prevention
• Cloud service partners managing hosting and infrastructure

Your data is used strictly for purposes related to delivering and improving our AI and automation services:

• Provision and maintenance of services and accounts
• Communication including service updates and customer support
• Security measures to detect and prevent fraud or abuse
• Performance analytics for service enhancements
• Compliance with legal and regulatory obligations
• Personalizing user experience and recommendations
• Marketing communications for products related to AixLabty services
• Research and development of new AI features and automation tools

AixLabty processes personal data under lawful grounds defined by Singapore data protection regulations.

• Performance of contract to fulfill service agreements
• Legitimate interests for service improvements and security
• User consent for marketing and non-essential data usage
• Compliance with statutory obligations and legal claims

Data sharing is limited to trusted partners essential for operational purposes, ensuring compliance with privacy standards.

• Third-party service providers under strict confidentiality agreements
• Regulatory and law enforcement authorities when required
• Business affiliates for seamless integration and support
• Marketing partners only with express user consent
• Cloud infrastructure vendors managing secure data hosting
• Payment processors for safe transaction handling

AixLabty employs comprehensive technical and organizational security measures to protect data from unauthorized access and breaches.

• Data encryption both in transit and at rest
• Regular vulnerability assessments and intrusion monitoring
• Role-based access controls and strict authentication protocols

Users have rights to manage their personal data under Singapore law, and AixLabty facilitates these rights transparently.

• Access your personal data and request corrections if inaccurate
• Request deletion of data or withdrawal of consent where applicable
• Right to data portability, allowing users to receive their personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent for data processing at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to lodge a complaint with a supervisory authority if users consider that data processing infringes applicable data protection regulations.
• Right to access detailed information about the personal data held and the purposes for which it is processed.
• Right to restrict processing in specific circumstances, such as when the accuracy of personal data is contested.
• Right to be informed promptly about any data breach that is likely to result in a high risk to users’ rights and freedoms.

• Lawfulness, fairness, and transparency shall guide all processing of personal data by AixLabty.
• Data collected by AixLabty shall be limited to what is necessary in relation to the purposes for which they are processed.
• Personal data shall be accurate and, where necessary, kept up to date with all reasonable steps taken to erase or rectify inaccurate data.
• Data shall be stored in a form permitting identification of data subjects for no longer than necessary.

Should users feel that their GDPR rights are not respected by AixLabty, they have the option to file a complaint with the data protection supervisory authority in their country.

AixLabty designs its services for professional and business use and does not knowingly collect personal data from children under the age of 16 without appropriate parental consent.

Our website and services may contain links to external websites. AixLabty does not endorse and is not responsible for the privacy practices or content of these third-party sites.

AixLabty reserves the right to update this privacy policy to reflect regulatory changes or improvements in our services. Updated policies will be posted promptly on the AixLabty website.